Collection of personal information
1.1 Purchasing Online
We do not hold any financial information about you. When entering purchasing details at checkout all online transactions are performed through Paypal (https://www.paypal.com/uk/home) or in the case of Direct Debit payments GoCardless (https://gocardless.com/). Independent Living supplies do not hold your financial information. This information goes directly to the secure portal of transaction service used.
1.2 Purchasing by phone
If you chose to purchase from us over the phone, we will take your debit or credit card details and use them to take payment using TakePayments service (https://www.takepayments.com/). Independent Living supplies do not hold your financial information. This information goes directly to the secure portal of transaction service used.
2. Personal details
We will hold the following information about you:
Name of person to whom the purchase is being delivered (if different)
Details of the product(s) that you have purchased
If you are claiming VAT exemption for a product and are required to give us personal health information about you or the user of the product, we will keep this information for no longer than is required by HMRC and we will not otherwise use this information or pass it to any party other than HMRC.
This information will not be held longer than is required by law or than is required to enable us to continue to provide a service for you.
3. Who your data might be shared with
We may need to share your name and address with operational companies such as delivery couriers, to deliver your order.
Your data will otherwise not be provided to a third party without your express consent.
Storage of personal information
We will keep your personal information for as long as we need it to provide our products and/or services to you. We will try to keep personal information which we hold about you up to date, but if you think that we are holding information which is inaccurate, or you are otherwise unhappy about our use of your personal information then please send us an email to let us know.
We will not sell the personal information that we collect from you. We use the personal information which we collect from you to help us provide our products and/or services to you. Some data processing in relation to this site may be carried out for us by a third party and in some cases that may mean that the third party will receive your personal information. Such third provide guarantees to us that they will provide an adequate level of security. Any date processing carried out for us by a third party will be governed by a written contract between us and that third party, which contract will provide that the third party will only act on our instructions. Apart from this we will not share or transfer any personal information with any other third party unless we are required to do so by law.
Some websites use ‘cookies’ which are text only strings of information that the website you are visiting transfers to the cookie file of the browser on your computer. Their purpose is to identify users and to enhance the user’s experience by customising web pages. A cookie will usually contain the name of the domain from which the cookie has come, an expiry date for the cookie, and a value, which is usually a random generated unique number.
Types of cookies
Cookies may be either first party cookies or third party cookies. First party cookies are used by the website owner and third party cookies are used by a third party such as an advertiser or a web designer or a website host.
Cookies may be session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site or persistent cookies, which remain in the cookie file for much longer. How long persistent cookies remain in your browser depends on the duration given to the cookie.
Cookies may record personal data such as name, and email address and/or non-personal data such as IP address and unique but anonymous customer identity.
This site uses first party cookies to record on an anonymous basis
the precise time that you visit this site;
the precise web pages that you view;
the websites visited by you before and after you visit this site;
to compile anonymous, aggregated statistics that allow us to understand how users use this site to help us to improve the operation of this site and
items placed in the shopping basket
Please note that our cookies will not store your personal details. This site does not use third party cookies.
This site uses first party cookies to record
the precise time that you visit this site;
the precise web pages that you view and the websites visited by you before and after you visit this site;
to help us recognise you as a unique visitor when you return to this site and to allow us to tailor content for you
to compile anonymous, aggregated statistics that allow us to understand how users use this site to help us to improve the operation of this site;
to allow you to carry information across pages of our site an avoid having to re-enter information;
to allow you to maintain a shopping basket;
This site does not use third party cookies.
This site logs your Internet Protocol (I.P.) address. All computers that are linked to the Internet have an I.P. number. An I.P. address does not provide identifiable personal information.
You are entitled under the Data Protection Act 1998 to a copy of the personal information that we hold about you if you apply to us in writing.
You have a number of rights under GDPR. These include the right to:
• See the information that we hold about you
• Request that personal data be amended if it is inaccurate or incomplete
• Request the deletion or removal of personal data where there is no compelling reason for its continued use
• Block, restrict or object to the processing of your personal data (if applicable).